Do You Have Questions?

At XJM, we prioritize quality and transparency. To ensure our products meet your expectations, we offer the following services:

Sample Production: We provide pre-production samples for you to review and validate the quality before full-scale production begins.

Inspection Reports: Detailed production and quality inspection reports are available upon request to give you full visibility into our manufacturing processes.

Custom QA Processes: We can tailor our quality assurance protocols to align with your specific standards and requirements.

Yes, we do! Our in-house team of professional packaging designers is ready to bring your ideas to life. Whether you need a complete design from scratch or modifications to an existing concept, we can provide tailored solutions that reflect your brand identity and meet your functional needs.

Certainly! We welcome your own design files and will work closely with you to ensure they are printed accurately according to your specifications. Please provide us with high-resolution files (preferably in PDF or vector formats) and any additional instructions to ensure the final product matches your expectations.

Our minimum order quantity (MOQ) for custom packaging typically starts at 500 or 1000 units, depending on the complexity of the design and the printing process required. However, we are flexible and can adjust the MOQ based on your specific product type and volume requirements. Please feel free to reach out to our team for a customized quote.

Yes, we do! XJM provides multi-language label printing services to cater to diverse markets and customer bases. Whether you need labels in English, Chinese, Spanish, or any other language, our printing technology and design team can handle complex multilingual layouts with precision. Let us know your target markets, and we will ensure your labels meet local regulations and standards.

Color accuracy is crucial for brand consistency, and we take it seriously. To ensure your colors match perfectly:

We provide color swatches for you to review and approve.

We offer pre-production samples to confirm the final print quality.

Our advanced printing systems are calibrated to minimize color discrepancies.

If you have specific color requirements (e.g., Pantone codes), please share them with us, and we will make every effort to achieve the desired results.

Yes, we typically require a 30% deposit to initiate production. This ensures we can allocate resources effectively and begin your project promptly. The remaining balance is due before delivery. For large orders or long-term partnerships, we may offer flexible payment terms. Please consult our sales team for further details.

We understand the importance of meeting tight deadlines. While our standard production timelines are designed to deliver high-quality products, we can expedite production for urgent orders. However, additional rush charges may apply, and availability depends on our production schedule. Please contact us as early as possible to discuss your timeline and receive a customized quote.

Yes, XJM is committed to sustainable packaging solutions. We offer eco-friendly options, including:

Recyclable and biodegradable materials.

Non-toxic, water-based inks.

Compliance with global environmental standards (e.g., FSC, ISO, etc.).

Let us know if you have specific eco-friendly requirements, and we will tailor our solutions to meet your needs.

Our packaging design services are typically free for orders above a certain quantity. For smaller orders, we may charge a nominal fee for design work. Please discuss your project details with our design team to receive a customized quote.

While we strive to ensure all details are finalized before production begins, we understand that changes may occasionally be necessary. Please inform us as soon as possible if adjustments are needed. Additional charges may apply depending on the extent of the changes and the stage of production.

At XJM, we respect intellectual property and confidentiality. We have strict non-disclosure agreements (NDAs) in place to protect your designs, branding, and other proprietary information. Your data and designs are handled with the utmost care and will not be shared with any third parties without your consent.